A neighborhood council has been informed to pay compensation to the mom of a disabled youngster for twice failing to evaluate her wants as a carer.
Southend council agreed to apologise to the mom for twice failing to evaluate her wants as a carer.
This was regardless of agreeing to take action in a earlier investigation by the Native Authorities and Social Care Ombudsman.
Ombudsman Amerdeep Somal: “Southend council did not conduct a correct evaluation of the mom’s wants regardless of agreeing to take action with my workplace”
£1,000 for misery and time
The council can even pay the mom £1,000 to recognise her misery and the time it has taken to complain twice.
Within the earlier grievance, the mom informed the Ombudsman that Southend-on-Sea Metropolis Council had not carried out a dad or mum carer’s evaluation when her son’s wants as a disabled youngster.
Evaluation failure
The council agreed to the Ombudsman’s suggestion to evaluate her wants as a carer.
However the Ombudsman’s second investigation discovered the council didn’t perform a correct evaluation.
It didn’t take into account her wants as a carer. Neither did it consider that the mom herself had disabilities. As a substitute, it once more targeted on her son’s wants.
Failure to think about mum’s considerations
The Ombudsman additionally mentioned that when the mom complained to the council, it failed to think about her considerations below the statutory three-stage youngsters’s complaints course of, because it ought to have completed.
The Native Authorities and Social Care Ombudsman is Amerdeep Somal.
She mentioned: “Southend council did not conduct a correct evaluation of the mom’s wants, regardless of agreeing to take action with my workplace.
“The evaluation it did make didn’t correctly take into account the affect on her psychological well being and wellbeing of being a carer for a disabled youngster.
“This raises my considerations that the council shouldn’t be absolutely conscious of its responsibility to make sure each the wants of service customers and their carers are absolutely thought-about when finishing up mixed assessments.”
Coaching wanted
The Ombudsman added: “I’ve requested the council to hold out some coaching with its officers about finishing such assessments, and to remind them about these complaints which fall below the Youngsters’s Statutory Complaints Course of. I hope this may guarantee complaints are handled appropriately in future.”
The Native Authorities and Social Care Ombudsman treatments injustice. It additionally shares studying from investigations to assist enhance public and grownup social care providers.
Apology agreed
On this case, the council has agreed to apologise to the mom for not finishing up a correct carer’s wants evaluation.
It should additionally organize for an impartial social employee to conduct a standalone evaluation for her.
The Ombudsman has the ability to make suggestions to enhance processes for the broader public.
On this case, the council will perform coaching on find out how to conduct a dad or mum carer’s wants evaluation.
It should additionally concern a briefing notice to all related workers. This may element complaints that fall throughout the scope of the statutory youngsters’s complaints process.
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Printed: 17 Could 2025