A mom has spoken of her dismay after a pub requested her and her teenage autistic daughter to depart after they requested to sit down someplace quiet.
Lynne Chick and 13-year-old daughter Emily went to The Operating Hare, in Ewloe, North Wales, for a meal.
Emily Chick is delicate to sound, and her mum requested if they might sit in a quiet space
Sensitivity to noise
Chick, 52, was involved about her daughter’s sensitivity to noise. She subsequently requested for a desk in a quiet spot, away from a play space.
Radio presenter Chick, from Connah’s Quay, North Wales, stated a employees member informed them the pub must flip them away as a result of the venue wouldn’t be “appropriate”.
Chick says the employees member informed her that two events of 17 have been arriving. The pub may subsequently not assure it could be quiet.
‘Upsetting’
Chick stated she defined that her daughter had ear defenders, however the venue nonetheless turned them away.
She stated she discovered the expertise “upsetting”.
However after an apology from Marston’s, the group that owns the pub, Chick stated she was “happy” they’d taken the incident “significantly” and acted “swiftly”.
Gillian Hough is vice chair of the Marketing campaign for Actual Ale (CAMRA), which fights to guard pubs and golf equipment as “social centres”.
Hough stated pubs ought to present a “protected, welcoming and pleasant area for everybody”.
Hough stated this was not the case on this incident, however after Marston’s apology, she hoped “some good will come from the state of affairs”.
‘Actually sorry’
In an announcement, a spokesperson for the pub stated it was “actually sorry” and that it was meant to be an “inclusive and welcoming” place.
The spokesperson added that the expertise has prompted “necessary studying”. The corporate needed each visitor to really feel “snug, supported and valued”.
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Revealed: 26 February 2026